ملخص الدراسة:

The construction industry has been one of the most important industries for the development of the Palestinian infrastructure and economy. The Total Quality Management TQM is considered as one of the most important approaches to success of construction industry. The findings of available research revealed the importance of TQM implementation. The aim of research is to determine the success factors necessary for the implementation of TQM at various phases of the project planning, design and construction in Gaza Strip. Then develop a computer model to assess an organization’s present strengths and weaknesses with regard to its use of quality management methods. The questionnaire is used as a tool to data collection. The research determines a total of 8 main factors with 81 sub factors were considered in the questionnaire obtained from an extensive review of TQM literature from quality gurus, quality award models, other quality management research and experts. A factor analysis was carried out on the collected data, after conducted on the reliability and validity analysis of the results and the Pareto principle was used to identified the critical success factors of TQM implementation on construction projects in Gaza Strip. A model has been developed. This model designed to run under Microsoft Excel. Microsoft Excel is used in developing model as most organizations in Gaza Strip are familiar with it. The results of the study clearly indicate that there are seven critical success factors with 38 critical sub factors were needed for the successful implementation of TQM in Gaza Strip organizations.

توثيق المرجعي (APA)