ملخص الدراسة:

The health sector in Gaza Strip means a big issue in Palestinian`s life for its specialty and instability of political status which makes it imperative for leaders and managers of health sector to improve and develop this important sector. Maintenance management of hospital buildings is one of the more complex subjects in the field of facilities management (FM). It involves, planning, directing, controlling and organizing maintenance activities. Performance management aims at offering managers and members of staff of all ranks the ability to develop the direction, traction and speed of their organization. The aim of this research is to study the maintenance performance indicators in order to control the operation of hospital building maintenance in the Gaza Strip. Several Key Performance Indicators (KPIs) were developed for hospital buildings, ten KPI’s for hospital facilities presented, but four KPIs were used in this study to be suitable to the Gaza Strip hospitals. Another objective of this research is to study the operational conditions and factors that carried out and affect the maintenance management and deriving a suitable framework for the minimum requirements. All the 13 governmental hospitals which are administrated by Ministry of Health was the targeted population of this research. This research has been conducted through literature reviews on the topic related to the maintenance management performance indicators, followed by a field survey and interviewed questionnaire for the thirteen hospital departments in all the Gaza Strip hospitals. The results showed that 83.3 % of the maintenance department that maintenance activities in hospitals buildings is getting better during the last 2 years. There is no significant association between the maintenance staff users and the poor maintenance management of public hospital buildings in Gaza Strip. The BPI was for total average performance 76.18 for the 13 hospitals which is marginal status and needs preventive maintenance. The annual maintenance expenditure (AME) for the maintenance for health facilities expenditure in Gaza Strip is lag far behind. It was $13.8 per sq m, which is under the standard level of expenditure. In average, the maintenance expendtiure indicator (MEI) for Gaza hospitals was 0.3 which indicated low budgetary investment. Urgent repair index (URI) percents considered in the average percents in the hospitals. The annual maintenance expenditure is lower 2.5 times than standard due to the poor financial status in the Palestinian hospitals. Case studies showed that all the large scale maintenance projects classified as corrective maintenance. Applying preventive maintenance PM can be considered as success factor for implementing the framework to meet the minimum requirements for the maintenance management. The study recommended developing a team vision for hospital maintenance department, changing the work style and culture towards maintenance, making certified periodic maintenance checklists, developing and implementing adequate KPIs for the Gaza strip hospital status.

توثيق المرجعي (APA)

El Shorafa, Farida Emad (2013). Key Performance Indicators for Maintenance in Hospitals Buildings in Gaza Strip. الجامعة الإسلامية - غزة. 19558