ملخص الدراسة:

This study aims to highlight the role of Six Sigma in saving the quality cost in listed companies of Service Sector in Palestine Exchange (PEX). To achieve the objectives of this study, a special questionnaires was designed which was considered as a basis for the field study conducted on the study sample. A number of (36) questionnaires were distributed out of which 31 were returned which represents a percentage of (86%) of the distributed of questionnaires. The study found that the listed companies of Service Sector in Palestine Exchange have the basic requirements to apply the Six Sigma in various manners. In addition, applying Six Sigma will contributes and allows the entities to improve the quality of services and saving the cost of services. The researcher introduced a number of recommendations and suggestions including the necessity to spread out the theoretical and practices culture of the Total Quality Management and the importance of adoption of the Six Sigma based on a clear scientific methodology.

توثيق المرجعي (APA)

زعرب, حمدي شحدة (2012). استخدام مدخل الأنحرافات المعيارية الستة لترشيد تكاليف الجودة في شركات قطاع الخدمات المدرجة في بورصة فلسطين "دراسة ميدانية". IUG Journal of Economics and Business, Volume: 20, Number: 2, الجامعة الإسلامية - غزة. 24220